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Failure and Recovery




Carbonite, leading provider of cloud and hybrid backup and recovery, had mass adoption among consumers, but wanted to reach SMBs. So, how do you convince small business owners to backup their data?



We interviewed with small businesses around the country and discovered that all SMB owners have experienced failure in some way, shape, or form. Their stories of recovery, the get-back-up-after-you-fail (or lose all your data) moments, tied their experiences together. We used this insight to help Carbonite connect with SMBs, crafting a poignant campaign communicating that while all small business owners fail, data doesn’t have to be one of them with data protection that’s easy to get right.


“Thank you for these AMAZING F’ING VIDEOS!!! WOW!”

Norman Guadagno, CMO

“You guys did an amazing job. I can’t believe these people aren’t actors but really small business owners. Kudos to you and the team!”

Luis Fleitas, Senior Marketing Manager, Demand Generation


30% increase in social media engagement

20,000 unique page views